Thanks for considering Topshelf Tourism & Transportation for your next adventure!

To help your travel plans go smoothly, we’ve laid out some important details in our terms and conditions.

When booking your travel experience with Topshelf Tours & Transportation, please carefully review the following terms and conditions:

When booking your dream trip with us, remember that your Topshelf experience includes these terms and conditions, any quotes we provide, and any additional agreements we make in writing. This ensures everyone is on the same page and you get exactly the vacation you’ve been dreaming of!

Vehicle Use and Responsibility

Topshelf touring and transportation vehicles are provided for your enjoyment, but please be respectful and refrain from smoking inside. You will be financially responsible for any damage caused to the vehicle or property by you or your party, whether accidental, negligent, or intentional. Apart from that, We recommend keeping a close eye on your belongings, as we are not responsible for items left behind in the vehicle.

Company Liability

Top Shelf Touring & Transportation strives to deliver exceptional service on every trip. However, we cannot be held liable for damages arising from circumstances beyond our reasonable control, such as:

• Inclement weather that may cause road closures or delays
• Mechanical or electrical problems that may require roadside assistance
• Traffic delays due to accidents or rush hour congestion
• Unforeseen events beyond our control, such as natural disasters or civil unrest

Long-Distance Travel

For long-distance trips, rates are calculated based on hourly travel time, with an additional charge for the time it takes your driver to travel to your pickup location from Charlotte or vice versa.

Airport Arrivals

We understand that travel plans can sometimes change. To make sure a smooth arrival takes place, we will be monitoring your flight information. However, if your flight is missed or canceled, please call us immediately at 980.361.0418 to inform us of your updated flight details and avoid a no-show charge.

Cancellations

We appreciate timely notification of any changes to your reservation. To avoid cancellation fees, please inform us at least 24 hours before your scheduled trip. You will receive a confirmation email upon cancellation for your records.

Billing and Refunds

The day before your pickup date, you will receive information about your driver and payment options. If you need to cancel your reservation with at least 24 hours’ notice, we will process a refund within 5-7 business days.

Driver Information

We will provide you with your driver’s information within 24 hours of your pickup time. You can also expect to receive text alerts directly from your driver:

• A notification when they are on their way to your location
• A message upon arrival at your pickup location (except for airport pickups)
• For airport pickups, a third text message from your driver to arrange a meeting point after your flight has landed

Meet & Greet

Relax and let us handle the meet-and-greet process. Your driver will be waiting for you at the designated pickup location with a name sign displayed on their device at the bottom of the escalator or inside the terminal’s baggage claim area. If you cannot locate your driver upon arrival, please do not leave the designated pickup area. Call us immediately at 980.361.0418 to avoid any misunderstandings or potential charges.

Wait Time

We understand that unforeseen circumstances may cause slight delays. We offer a 15-minute grace period for pickups at addresses, businesses, events, or hotels. If you anticipate a longer wait time, please communicate this to our office in advance. After the 15-minute grace period, a wait time fee of $1.50 per minute will apply. Please note that exceptions may apply on a case-by-case basis.

Extra Stops

We can accommodate that for a convenient $10 fee per stop. Each stop comes with a 15-minute grace period. If your detour takes you significantly off course, a minimum two-hour charge at the standard hourly rate will apply. However, we understand that emergencies or brief unplanned stops may occur. Feel free to discuss your specific needs with our customer service team for clarification.

Luggage Fee

We can handle your luggage with ease. However, if you have more than five pieces of luggage (carry-on luggage not included), this will be considered excessive and incur a $30 fee.

Overnight Fee

Trips booked between midnight and 4:59 am will be subject to a $10 overnight fee.

Service Transfer Charge (STC)

A 5% service transfer charge (STC) is included in your fare. This covers the meticulous cleaning and maintenance of our vehicles, ensuring a comfortable and enjoyable experience for every passenger. Additionally, this fee goes towards providing the various amenities you will find in our cars.